General FAQ

For questions about shipping or returns, please see our Policies page. For some frequently asked questions regarding our lotteries, we have a Lottery FAQ.

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Why aren't there any products available?

With traditional releases, our brooches would sell out within seconds. We now exclusively sell brooches through a lottery system for more equitable access; for more information, please see our Lottery FAQ.

Do you ship internationally?

Yes! We ship all over the world from beautiful Seattle, Washington. If you're in the United Kingdom, please note that post-Brexit import laws have affected our sales to your country. We are also temporarily unable to ship to some countries due to USPS service suspensions.

Will you make me a custom brooch?

No, we do not take custom orders.

Can I purchase replacement tins and backing cards from you?

We don't sell tins or backing cards separately from brooches.

What payment methods do you accept?

We accept Visa, Mastercard, Amex, Discover, Shop Pay, Apple Pay, and Diner's Club.

Do you have any stockists near me?

Tangerine Menagerie brooches are sold exclusively through our own website; there are no authorized retailers or resellers.

Do you accept wholesale orders?

Because of the time-consuming, handmade nature of Tangerine Menagerie brooches, we do not offer bulk prices and we only sell directly to customers.