General FAQ

Have a question about returns or a delivery issue? Please see our Policies page! For some frequently asked questions regarding our lotteries, please see our Lottery FAQ.

Do you ship internationally?

Yes! We ship all over the world from Seattle.

Can you make me a custom brooch, or can you change aspects of a brooch that you already make?

Unfortunately, we do not accept custom orders.

Why is everything listed as sold out?

Our releases tend to sell out within minutes or seconds. To help make the purchasing process more fair, we sell a portion of each batch in a lottery; for more information, please see our Lottery FAQ.

When do you list new or restocking items?

We vary release times to accommodate customers in different time zones. Releases are typically announced in advance on Instagram.

Can you tell me when you will make a specific design again?

A lot of factors contribute to which brooches Julia works on at a given time, and projects can start and stop for various reasons, so we are unable to provide estimates for when a design will be made again, but sometimes Julia shares hints about what she is making at the moment on Instagram.

Which designs are retired?

The full list is available here.

I had a brooch in my cart, but it sold out before I finished checking out. What happened?

Shopify's checkout system is designed to reserve your items for you once you begin the checkout process, but does not hold items in your cart. Since releases frequently involve more people trying to buy a specific design than we have in stock, only the first people to begin checking out will have their items held. We understand that it is very frustrating to miss out on an item that you really want and do our best to make as many of our popular designs as possible to allow our customers the best chance to get the pieces they want. We also sell a portion of each batch through a lottery.

Can I place a pre-order for a design that is sold out or that I saw is coming soon?

We are unfortunately not able to accept pre-orders or make brooches to order. For a very small business selling handmade items that take a long time to make, the backlogs on pre-orders can get very big, very fast and we want to ensure that turnaround times remain prompt and that we're providing the best customer service we can. In the interest of fairness to all of our customers, we are also unable to set brooches aside prior to release.

Why can't I purchase more than one of a certain design?

Because demand for some of our designs often exceeds supply, we have set a limit of one per design per household to allow as many people as possible a chance to purchase the brooches they want. The purchase limit applies regardless of the intended recipient. After four weeks, the purchase limit resets and you are welcome to purchase a second brooch of the same design. We may restrict purchases of limited or seasonal designs to one per customer per season or year. Please note that purchase limits apply to Seconds Sale brooches as well.

What is the Seconds Sale section?

Occasionally, we will list imperfect brooches in this section at discounted prices. We will include photos of the actual brooch for sale and information about why it's discounted, so please make sure that you read the listing and examine the photos carefully to ensure that you are okay with the flaw(s), as we don't accept returns on Seconds Sale brooches. Seconds brooches will arrive in an organza bag for safekeeping with a care card.

What are Lotteries?

Please see our Lottery FAQ!

Can I purchase replacement tins and backing cards from you?

We don't sell tins or backing cards separately from brooches.

Do you have any stockists near me?

Tangerine Menagerie brooches are sold exclusively through our own website; there are no authorized retailers or resellers.

Do you accept wholesale orders?

Because of the time-consuming, handmade nature of Tangerine Menagerie brooches, we only sell direct to customers, and we do not offer bulk pricing.