COVID-19 Shipping Information

General FAQ

Have a question about returns or a delivery issue? Please see our Policies page! For some frequently asked questions regarding our lotteries, please see our Lottery FAQ.

Why is everything sold out?

In the past, our releases tended to sell out within minutes or seconds. We now sell brooches in a lottery; for more information, please see our Lottery FAQ.

Do you ship internationally?

Yes! We ship all over the world from beautiful Seattle, Washington.

Can you make me a custom brooch, or can you change aspects of a brooch that you already make?

Unfortunately, we do not accept custom orders.

Can you tell me when you will make a specific design again?

A lot of factors contribute to which brooches Julia works on at a given time, and projects can start and stop for various reasons, so we are unable to provide estimates for when a design will be made again, but sometimes we share hints about what's coming next on Instagram.

Can I place a pre-order for a design that is sold out or that I saw is coming soon?

We are unfortunately not able to accept pre-orders or make brooches to order. For a very small business selling time-consuming handmade items, the backlogs on pre-orders can get very big, very fast and we want to ensure that turnaround times remain prompt and that we're providing the best customer service we can. In the interest of fairness to all of our customers, we are also unable to set brooches aside prior to release.

Can I purchase replacement tins and backing cards from you?

We don't sell tins or backing cards separately from brooches.

Do you have any stockists near me?

Tangerine Menagerie brooches are sold exclusively through our own website; there are no authorized retailers or resellers.

Do you accept wholesale orders?

Because of the time-consuming, handmade nature of Tangerine Menagerie brooches, we do not offer bulk pricing and only sell directly to customers.